Accessibility Statement

Last updated: January 2025

Know Someone Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We strive to ensure that our website and services are accessible to all users, including those with disabilities. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features

Our website includes the following accessibility features:

Navigation

  • Consistent navigation throughout the site
  • Skip to main content links
  • Keyboard-accessible menus and interactive elements
  • Clear focus indicators for keyboard navigation
  • Logical heading structure

Visual Design

  • Sufficient colour contrast between text and backgrounds
  • Text can be resized up to 200% without loss of functionality
  • Content does not rely solely on colour to convey information
  • Support for both light and dark colour themes

Content

  • Descriptive alt text for images
  • Clear and simple language
  • Descriptive link text that makes sense out of context
  • Form labels and instructions

Assistive Technology

  • Compatible with screen readers
  • Works with voice recognition software
  • Supports browser zoom functionality

Known Limitations

While we strive to ensure accessibility, some areas may not yet fully conform to WCAG 2.1 Level AA. We are actively working to address:

  • Some older PDF documents may not be fully accessible
  • Some third-party content may not meet our accessibility standards
  • Complex data visualizations may require alternative text descriptions

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email: accessibility@knowsomeone.com

When contacting us, please include:

  • The web page address (URL) where you encountered the issue
  • A description of the accessibility problem
  • The assistive technology you were using (if applicable)
  • Your preferred method of contact

We aim to respond to accessibility feedback within 5 business days.

Enforcement

If you are not satisfied with our response to your feedback, you may contact the Equality and Human Rights Commission (EHRC) or the Equality Advisory and Support Service (EASS):

Technical Specifications

This website relies on the following technologies to work with assistive technologies:

  • HTML5
  • CSS3
  • JavaScript (ES6+)
  • WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

We assess the accessibility of our website through:

  • Regular automated testing using accessibility evaluation tools
  • Manual testing with assistive technologies
  • User testing with people with disabilities
  • External accessibility audits

Updates to This Statement

This accessibility statement was last updated on January 2025. We review and update this statement annually, or more frequently when significant changes are made to the website.